An innovative solution arrives in the Brazilian market to transform how consumers interact with businesses. The Resolva AI is the first national platform dedicated to large-scale problem-solving using artificial intelligence. Developed with an AI-first model, it focuses exclusively on resolving issues between consumers and businesses. Using artificial intelligence, the platform promises to simplify processes and eliminate frustrations, such as incorrect charges, service failures, and billing discrepancies, offering a modern and effective alternative to the rigid and slow customer service via SAC.
Created to make consumers’ lives easier, the Resolva AI acts as a free virtual assistant, specialized in consumer rights and available 24 hours a day. “The Resolva AI emerges with the conviction that consumers don’t just want to complain, but to solve their problems quickly and efficiently“, says Vicente Camilo, the platform’s founder.
When starting the process, the customer accesses the platform Resolva AI and directly reports their issue. The system captures all information, thoroughly interprets the complaint, and provides instant feedback. After user approval, the platform takes various actions to resolve the reported issue. It can call the company on the consumer’s behalf and speak with customer service to solve the problem, mediate between consumers and businesses, and even prepare an initial petition for the consumer to access legal action.
The goal of Resolva AI is not to generate a flood of new lawsuits, pitting consumers against businesses. On the contrary, the goal is to facilitate issue resolution before they even become problems for companies. Businesses simply need to register their rules within the system, and Resolva will seek resolution and mediation with consumers across different channels. “In addition to offering a simplified experience for users, our platform provides businesses with a structured and effective way to handle complaints, helping to improve their internal processes. We’re introducing an innovative approach that speeds up problem resolution, reduces costs, increases satisfaction levels, and promotes constructive collaboration between consumers and businesses“, explains Vicente.
The Resolva AI was launched in January 2025, covering the telecommunications market. By June 2025, it will establish its presence in the main customer experience (CX) markets: telecommunications, e-commerce, banking and financial services, and aviation. With plans for further expansion, the platform will extend its operations to other relevant CX markets by December 2025. During the testing period, Resolva AI achieved an 80% resolution rate with a Net Promoter Score (NPS) of 90, illustrating consumer and business satisfaction in resolving a wide range of problems they face. The goal now is to scale and resolve over 500,000 issues by year-end.
The platform ensures rigorous protection of consumer data, strictly following the guidelines established by the General Data Protection Law (LGPD). “Ensuring user privacy and the security of personal information is a core priority of the platform, which implements robust measures to protect sensitive data throughout the entire interaction and problem-resolution process with service providers“, reinforces Vicente.
Committed to effectively resolving consumer issues through artificial intelligence, Resolva AI promises to simplify users’ lives and positively strengthen the relationship between consumers and businesses. With ambitious plans to expand into new sectors, the platform positions itself as a facilitator of quick solutions and a catalyst for the modernization and continuous improvement of consumer experience in Brazil.
