The automation of messages through chatbots presents itself as an indispensable tool in the customer service process, providing quick and efficient interactions. However, to ensure the effectiveness of these solutions, it is essential to adopt best practices, transforming the conversation system into a virtual assistant.
Virtual Assistants: The Evolution of Chatbots
The evolution of artificial intelligence technologies has allowed the improvement of chatbot tools in search of more personalized interactions with the customization of responses.
The progress of chatbot models with the integration of artificial intelligence solutions has reconfigured these tools as virtual assistants. Currently, conversation automation can be easily integrated into sales processes and metrics like CRM using models available on the internet.
Task Personalization
With this change, the virtual assistant allows for smoother interactions, with easy access to the customer’s history. Through the virtual assistant, it’s possible to train bots to handle more complex data queries to assist human agents when needed, ensuring a complete user experience without frustrations.
The Future of Chatbots
Soon, AI-integrated chatbots promise to further revolutionize the user experience by incorporating data management through voice, image, and video. These tools will not only respond to text questions but also understand verbal commands, creating more natural interactions that engage the user.
Additionally, the ability to analyze images will allow for visual diagnostics, such as creating infographics, product identification, and even advanced technical support with automated messages. With these innovations, chatbots are evolving into even more complex assistants, offering personalized and agile solutions while continuing to evolve with continuous data learning to optimize service, turning the tool into a virtual assistant.
*Adilson Batista is a specialist in artificial intelligence – adilsonbatista@nbpress.com.br
