A Freshworks Inc., a global AI-powered people-focused service software company, announced a strategic agreement with Unisys (NYSE: UIS), a leading global provider of technology solutions, to resell Freshworks’ modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership highlights a mutual commitment to serving the mid-market — a segment often overburdened and underserved in the IT landscape.
“Our collaboration with Unisys is driven by a shared vision that the market needs a new approach to IT services. Together, we aim to break the status quo with easy-to-use and implement software that gives IT, operations, and business teams the ability to deliver exceptional, complexity-free experiences,” said Laura Padilla, Senior Vice President of Global Channels and Partners at Freshworks. “Unisys’ deep expertise and global reach make them the perfect partner to help us rapidly expand into mid-market and enterprise markets.”
As the first large-scale Managed Service Provider (MSP) in the Freshworks ecosystem, Unisys introduces a powerful new channel for Freshworks. Supporting customers in over 120 countries, Unisys serves a diverse range of industries, including commercial, financial, and public sectors.
Recently, Unisys secured a win with a U.S.-based mid-market industrial company, which chose Freshservice over its previous IT provider and successfully went live in less than 12 weeks. Freshservice’s ease of use, agile deployment, and quick time-to-value highlight the practical benefits of Freshworks’ approach while further enriching and strengthening Unisys’ robust portfolio in enterprise service management.
“We are thrilled to partner with Freshworks to deliver innovative solutions to mid-market and enterprise businesses. This collaboration leverages our global workforce of IT professionals and our extensive expertise in ITSM and field services,” said Patrycja Sobera, Senior Vice President and General Manager of Unisys’ Digital Workplace Solutions business unit. “Together, we are well-positioned to drive significant value for our customers, enhancing their operations and delivering exceptional service experiences.”
Freshworks’ expanding partner ecosystem — which includes over 500 active partners — continues to grow with this strategic collaboration. With Unisys’ global workforce of IT professionals and the company’s expertise in ITSM and field services, the partnership positions Freshworks for accelerated growth while reinforcing its mission to make ITSM accessible to mid-market businesses worldwide.
