The recent ruling against Google, ordering it to pay over R$50,000 in compensation to a consumer for issues related to a game purchased via Google Play, raises a warning for companies that intermediate digital services and products. The court decision was based on the fact that the game developer had no headquarters in Brazil, preventing the consumer from seeking redress directly from the responsible company. As a result, the platform was considered part of the consumer chain and held liable for the damages suffered. However, the decision has not yet become final and is under appeal, meaning it could be overturned or modified.
This case highlights a risk similar to that in the sports betting market in Brazil, which has experienced rapid growth in recent years. Many platforms partner with foreign operators that have no representation in the country, which could lead to legal complications for consumers. Without a company legally established in Brazil, customers may struggle to assert their rights, exposing them to a scenario of legal uncertainty similar to the recent case involving Google.
“This decision reinforces the critical role of companies that intermediate digital products and services in consumer protection. Based on the Consumer Defense Code, when a platform participates in the consumer chain, it must ensure its partners have a legal structure that safeguards customer rights. The lack of such security can result in financial losses and damage to the company’s reputation,” explains Priscila Condeli, Head of Legal Ops at DeltaAI.
