Artificial Intelligence (AI) has moved beyond being an assistive tool to become an essential element in business transformation. Today, AI agents not only assist but reshape how decisions are made and processes are conducted. According to data from Gartner’s Top Strategic Technology Trends for 2025 report, a leap in the adoption of Artificial Intelligence Agents in enterprise applications is expected, increasing from 1% currently to 33% by 2028. Companies across various sectors are adopting these solutions to optimize operations, reduce errors, and automate tasks, driving productivity and efficiency.
Unlike traditional chatbots, which only answer questions based on predefined commands, AI agents operate autonomously, interacting with systems and continuously learning from real-time data. They perform functions ranging from document analysis and approval to managing complex processes like logistics and technical support. In ERP and CRM platforms, for example, they integrate and analyze large volumes of information, generating strategic insights and facilitating business management. Companies like Microsoft and Google already incorporate these agents into their ecosystems, allowing workflow automation without requiring advanced technical knowledge.
The adoption of these agents is transforming operations significantly. Repetitive tasks are automated, freeing professionals for strategic activities. Decision-making becomes more precise, based on real-time data analysis, reducing errors and improving service quality. Additionally, integration with business systems enables more efficient information management. Industries such as manufacturing, retail, and finance are already experiencing these advancements: factories use AI to predict machine failures and optimize maintenance, while in retail, consumer experience personalization becomes more sophisticated by analyzing preferences and purchasing habits.
For this transformation to occur safely and efficiently, it is essential to adopt an AI framework that ensures governance and protection in the use of robots and intelligent agents. Specialized solutions use Generative AI to simplify processes, accelerate execution, and enhance team performance, reducing the time to market with intuitive conversational interfaces and low-code applications. An example of this application is ChatSync, an AI agent developed for SAP environments, integrated with platforms like WhatsApp, Telegram, Slack, and other communication tools. It automates tasks such as purchase approvals, internal requests, and operational notifications, ensuring information flows swiftly and securely. With robust authentication and multiple validation layers, it guarantees data integrity and facilitates the automation of critical processes, such as financial reports and request management.
The adoption of AI agents is no longer a competitive advantage but a necessity for companies seeking innovation and growth. As these technologies evolve, their influence on productivity and decision-making will become even more profound. The future of work is being redefined, and those who know how to integrate artificial intelligence into their strategies will stay ahead.
Marcio Viana is the CEO of Prime Control, a company specialized in digital efficiency, process automation, and quality assurance. – Email: primecontrol@nbpress.com.br
