A Diálogo, company of e-commerce solutions from BBM Logística, completes ten years of existence, reaching a milestone. The company announces that it has surpassed the mark of 1.6 million deliveries per month.
The carrier, specialized in last mile deliveries for marketplaces and e-commerce stores, collects and sends orders to major companies like Amazon, Renner, and Boticário. Currently, the client portfolio has more than 90 clients. Headquartered in Porto Alegre, the company has branches in Jundiaí (SP), Curitiba (PR), Palhoça (SC), Londrina (PR), Maringá (PR), Belo Horizonte (MG), Brasília (DF), Aparecida de Goiânia (GO), Anápolis (GO), and Serra (ES). Additionally, it operates in over 50 partner distribution centers.
Being located in Porto Alegre, Diálogo’s largest market is in the Southern region. However, with significant growth in recent years, the company has expanded its capacity and reach, and now its delivery drivers visit thousands of homes in 1,980 municipalities across the country.
Diálogo, which was acquired by BBM in 2020, is a strategic arm for the company that offers logistics solutions from raw material or inputs collection to final consumer delivery.
“More and more people are using online channels to make purchases, making this market attractive. With Diálogo, we help the biggest e-commerce companies deliver their products to customers’ homes efficiently and punctually,” says Agapito Sobrinho, CEO of BBM Logística.
In the last month, Diálogo was recognized with the First Try Delivery Success (FTDS) award, granted by Amazon. This indicator reinforces the efficiency of the company’s operational model, ensuring that orders are delivered on the first attempt, without reshipments or rescheduling.
New operations leader
Diálogo has appointed a new operations manager. Gilberto Hugen, who has been with the company since its foundation (in 2015), will be tasked with promoting continuous improvement in processes to ensure even more agility in the delivery network logistics.
“My challenge is to optimize processes and ensure the efficiency of operations, which includes establishing logistics operation intelligence, from collection to the customer’s doorstep. All of this with the ultimate goal of improving customer service and experience, strengthening communication and transparency about each delivery,” says Hugen.
With about 15 years of experience in the logistics sector, Hugen previously worked at Grupo RBS, where he was a logistics supervisor for four years.
