Knowledge 2025 – During the annual event for customers and partners, Knowledge 2025, ServiceNow (NYSE: NOW), an AI platform for business transformation, introduced its new Core Business Suite — an AI-powered solution designed to rapidly transform essential processes in areas such as HR, procurement, finance, facilities, and legal.
Available on ServiceNow’s intelligent and unified platform, the Core Business Suite connects employees, suppliers, systems, and data in one place, driving efficiency and faster results for organizations of all sizes. Within the suite, ServiceNow also launched Finance Case Management, a new solution that uses AI-powered workflows to automate financial requests, eliminating manual work for administrative teams.
According to IDC, 67% of the projected $227 billion in AI spending by 2025 will come from companies incorporating AI capabilities into their core operations¹. ServiceNow combines AI, data, and workflows into a single, powerful platform, enabling the Core Business Suite to accelerate process transformation, reduce costs, improve service experiences, and deliver better operational outcomes.
“To thrive in a world where AI comes first, businesses need to connect critical workflows and empower teams across all functions,” said Josh Kahn, SVP and GM of Core Business Workflows at ServiceNow.
“Our new Core Business Suite, built on the ServiceNow AI platform, delivers case management solutions designed to boost productivity by connecting teams and workflows with AI, eliminating silos, helping employees work smarter, and accelerating time-to-value like never before.”
Simplifying the work experience for all teams
The Core Business Suite brings together proven capabilities from different areas into a unified experience, representing a new way to scale intelligence, productivity, and business efficiency—even for mid-market customers. The suite provides a single entry point where employees can address everyday needs—from requesting workplace accommodations, help with purchase orders, or reporting a compliance issue—without navigating multiple systems.
By seamlessly connecting employees, suppliers, and internal and external systems and data to the ServiceNow platform, the Core Business Suite eliminates silos and unifies HR, procurement, finance, facilities, and legal processes.
Designed for speed and simplicity, the suite is optimized for rapid deployment—often in just weeks—with AI agents that assist with setup and automation from day one. This means lower operational costs, faster ROI, and consistent experiences, even for companies with lean teams or no dedicated IT departments.
Employees gain quick and straightforward access to the most critical information, powered by intelligent and contextual AI. Specialists can resolve cases faster and with better context, while team leaders gain visibility into performance and metrics to drive continuous improvement.
“At Siemens, we’re seeing firsthand how AI is revolutionizing our operations. The results have been remarkable—improving both customer experience and operational efficiency,” said Matthias Egelhaaf, Head of Digital Solutions at Siemens Global Business Services.
“The ServiceNow platform has been essential for automating high-volume processes like invoices, orders, and payroll around the world. This automation frees our teams to focus on strategic activities. And with AI capabilities, we’ll further elevate our service quality and customer satisfaction.”
Transforming finance with ServiceNow’s Finance Case Management
As part of the Core Business Suite launch, ServiceNow introduced Finance Case Management, a specialized solution for finance departments to manage their daily tasks and requests. While traditional tools focus on transaction logging, this new solution targets the unstructured work that creates inefficiencies—such as setting up a new cost center, checking a supplier invoice status, or escalating a payroll issue—providing visibility, structure, and automation.
Now, instead of dealing with disconnected systems, employees have a single, intuitive interface to initiate, track, and execute financial requests with AI agent support.
The Core Business Suite represents the next step in ServiceNow’s mission to simplify work across the enterprise—integrating HR, finance, procurement, legal, and operations, eliminating silos, and transforming how work gets done. By automating requests and connecting workflows across departments, it delivers faster responses and better experiences at all levels of the organization.
Availability
ServiceNow’s Core Business Suite is now available for all customers.
¹ Worldwide Artificial Intelligence IT Spending Forecast, 2024-2028, IDC, Rick Villars, October 2024.
