A Jitterbit, global leader in accelerating business transformation for enterprise systems, today revealed the findings of The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses. The research, gathering insights from 1,000 IT decision-makers in the US and UK, showcases the growing appetite for using AI to deliver enterprise automation but highlights resource shortages and security concerns as challenges to overcome.
“The path to success is clear: companies must break down data silos and automate workflows to thrive in the AI era,” said Jitterbit President and CEO, Bill Conner. “While many organizations still struggle to find the right resources across IT, Security, and lines of business to bridge this ‘data divide’, the opportunity for those that can is immense. We are on the cusp of a new era of efficiency and innovation, driven by true end-to-end automation.”
The study, conducted by Censuswide Research, shows that IT teams and business areas are increasingly aligned in their efforts to close the data gap and drive greater collaboration, easing bottlenecks and reducing the burden on IT teams. However, as companies race to embrace automation and AI-driven application development, challenges such as resource scarcity, security concerns, and integration obstacles still persist. Key findings include:
A growing ‘data divide’
- 67% of companies today deploy more than 500 applications, creating significant data silos.
- 70% of the resource demand for business automation falls on IT teams.
- 99% of IT leaders recognize the need for seamless integration and automation, yet 71% still lack a unified platform to achieve this goal.
Growing need for self-sufficiency for business area leaders.
- 97% of IT leaders recognize the importance of empowering non-technical users to create, deploy, and maintain applications and integrations, ensuring faster time to value.
Agentic AI (Autonomous AI) on the horizon.
- 99% of companies have integrated AI into their operations; pioneering organizations increasingly see Agentic AI as the next frontier.
- 31% of companies are already planning for this new Agentic AI era, signaling the next wave of autonomous decision-making enterprise AI solutions, requiring end-to-end automation.
The biggest IT challenges.
- Cybersecurity, data privacy, scalability, resources, and compliance remain top concerns for IT leaders navigating the automation landscape with AI technology.
- 50% of IT leaders cite vulnerabilities in third-party integrations with AI technology as their top data security concern. This highlights the urgent need for robust AI security protocols, platform security controls, and accountability processes.
“Traditional automation, designed to perform isolated tasks, is no longer sufficient to keep up with the demands of modern business”, said Jitterbit CTO, Manoj Chaudhary. “Agentic AI is driving a fundamental shift — evolving from task-based automation to intelligent automation with adaptable workflows that drive real business outcomes. By leveraging AI-driven decision-making, companies can break free from data silos and IT bottlenecks, enabling seamless end-to-end automation.”
Access the full study, “The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses,” by visiting https://www.jitterbit.com/ebook/2025-automation-benchmark-report. Gain deeper insights into how companies are adopting end-to-end automation, understand the strategies they are using to overcome integration challenges, and learn what lies ahead for the future of automation with AI-Infused and application development.
