Founded in 2024 by three entrepreneurs from Blumenau, Odisseia AI entered the Brazilian market with the proposal to transform the way companies interact with their customers and leads (potential customers) through AI-based intelligent service agents. More than just automating responses, the startup develops platforms with generative artificial intelligence, personalized for each business and designed from the start to be operated by AI – with pre-sales, service, customer service, billing, and report generation routines.
Odisseia goes far beyond the well-known chatbots, creating intelligent agents that perform various functions throughout the customer relationship funnel, by text or voice. Whether to pre-qualify sales, answer frequently asked questions, schedule visits, or automatically fill in CRM systems, Odisseia’s assistants operate in a fluid, contextualized, and human manner.
Among the solutions developed, there are already agents trained for specific sectors:
- Penelope, specialized in service for real estate agencies, working in sales and rentals with automatic scheduling, follow-ups, and CRM integration.
- Synthetos, an intelligent assistant focused on data analysis, which generates reports and insights about the client’s business, translating complex information into strategic decisions.
- Odisseia SDR and Odisseia SAC, focused on pre-sales and customer service, respectively, helping companies scale their operations with personalized AI, active 24/7.
“Our goal is not just to answer questions. It is to create intelligent flows that save time, increase conversion, and enhance the customer experience. Our assistants are even capable of automatically populating the CRM, allowing managers to track the progress of each client in the sales funnel,” explains Felipe Bittencourt, CEO of Odisseia.
The solution is already used by companies in different sectors, such as real estate, vehicle dealerships, e-commerce, distributors, health clinics, and law offices. This diversity, according to the brand’s CEO, demonstrates the flexibility and applicability of Odisseia’s agents, which adapt to the needs and language of each market.
Odisseia AI Differentiators
According to Felipe, the key differentiator of Odisseia lies in its origin: a team with years of experience in critical systems and applied artificial intelligence to real businesses. This allowed for the creation of an innovative solution, using proprietary technology, with a multi-agent architecture, designed to be used by AI from inception, ensuring robustness, scalability, and a high return on investment (ROI).
“We don’t adapt old tools to run with AI. We create a new platform from scratch, with AI at the center of decisions. This allows us to offer smarter solutions, with more empathy, precision, and much more added value”, highlights Nicolas, co-founder and head of product management.
