Three Latin American companies received honorable mentions for the Red Hat Innovation Awards, an award that encompasses the Red Hat Summit, the company’s annual event in the United States. The award highlights the advancements of the leading open-source company’s customers who demonstrate creative thinking to solve problems and innovative use of Red Hat solutions. The initiatives recognized not only presented an innovative approach to solving business challenges but also had an impact on the organizational culture and transformation processes of the awarded organizations.
This year, the companies were recognized for creating disruptive solutions and best practices for the financial sector, a common area for all participants. They are Banestes (Brazil), a traditional financial institution in Espírito Santo, Banorte (Mexico), Banco Mercantil del Norte, and BCI (Chile), Banco de Crédito e Inversiones.
Below are the cases of each honoree:
Banestes
Banestes, a traditional financial institution in Espírito Santo, Brazil, sought to expand its operations outside the state but faced technological limitations and a fragile collaborative culture. The company worked with Red Hat for 12 weeks to improve the bill registration process and transform its corporate culture. During this period, Red Hat experts implemented best practices and trained bank employees to establish new standards, processes, and technological parameters aligned with the organization’s values.
As a result of this immersion, Banestes has developed an innovative solution for validating bank receipts using tools such as Red Hat OpenShift Container Platform, Red Hat AMQ Streams, and Red Hat 3scale API Management. This initiative has increased the number of daily issued invoices from 900,000 to over 540 million. Additionally, it has drastically reduced the response time for technical issue resolution from 72 hours to just a few minutes and has laid the foundation for a collaborative culture focused on cooperation, agility, and collective results.
Banorte
Banorte, Banco Mercantil del Norte, in Mexico, has initiated a technological optimization process of its financial systems to offer a more automated, agile, and secure service to its millions of users. With the integration of Red Hat OpenShift, the bank has managed to reduce times, costs, and production machines, improving the quality of its services.
The implementation of digital container models has allowed the automation of banking services without depending on external suppliers, while the use of Red Hat OpenShift has facilitated the reduction of manual activities and optimized customer service times. Additionally, Banorte has developed a business training model based on the DevSecOps approach, promoting innovation and supporting the technological transformation of its financial systems.
As a result of this transformation, Banorte experienced a significant improvement in the efficiency of its digital services. The response time in Banorte Móvil transactions was reduced by up to 35% and six manual processes were eliminated. The migration of applications to containers allowed a considerable reduction in costs associated with traditional infrastructure, and the optimization of Time to Market reduced the management, execution, and control time of banking processes from three weeks to just one day, thanks to the implementation of specialized software.
BCI
The IT Operations Management team at BCI, together with Red Hat, carried out a project to automate repetitive tasks and establish automation governance. The main goal was to simplify operations, reduce risks, and prepare teams to operate with new open source technologies.
With the implementation of the Red Hat Ansible Automation Platform, BCI saw improvements in service acceleration, error reduction, and human resource optimization, allowing employees to focus on tasks with a higher impact. There was also an increase in service availability for customers, and the promotion of a culture of collaboration and transparency within the team.
BCI also managed to optimize time distribution, resulting in increased service availability and greater efficiency in resource management. Additionally, process automation, such as password resets and ticket management, led to a significant reduction in deployment time and monthly hours spent on manual tasks.
