The integration of business units acquired in recent years has become a key component of LWSA’s ESG strategy. With the consolidation of a single legal and operational structure, the company now operates with more cohesive governance and environmental, social, and management goals. One of the main advancements was accelerating the commitment to carbon neutrality by 2030.
In 2024, LWSA offset all Greenhouse Gas (GHG) emissions from scopes 1, 2, and 3 related to 2023 emissions through the purchase of certified carbon credits under the REDD+ Jari Amapá project. Since 2016, the company has also adopted the use of 100% renewable energy purchased in the Free Market, contributing to both emission reductions and operational predictability and cost control. The company, which operates the largest data center in Latin America, has been part of B3’s Carbon Efficient Index (ICO2 B3) portfolio since 2023.
In the supply chain, the implementation of a procurement system with ESG criteria for supplier assessment and risk mapping has begun.
“We have a structured ESG plan, which is now strengthened by the integration of brands acquired since the IPO. Our challenge lies in maintaining an aligned corporate culture, reflected in sustainability goals and the overall business management,” says Otávio Dantas, VP of Management, Strategy, and People at LWSA.
Currently, LWSA brings together 11 business units and 14 brands under one governance structure. The portfolio covers the entire digital journey for entrepreneurs, with solutions ranging from e-commerce to payment methods, ERPs, logistics, and digital presence. Today, the company holds a 22% share in the Brazilian e-commerce market.
Diversity and inclusion
LWSA has invested in productive inclusion and professional training. Within the company, women represent 40% of employees. Additionally, 36% of leadership positions are held by women, contributing to salary balance. The company is redesigning its job and salary structure to reduce disparities.
The ‘Quero Ser Dev’ program, aimed at training new developers, qualified 15 people in its latest edition, with seven being hired and remaining with the company. In total, 86 professionals have been hired across nine cohorts since the project’s inception, with a retention rate of 58%.
Another highlight is ‘ProgrAmar,’ focused on the inclusion of people with cognitive disabilities in the job market. The initiative includes a training path for employees, leaders, and mentors. In 2024, training for PwDs was completed, and 13 employees—including leaders and mentors—received workplace inclusion training.
Outside the company, projects extend to the community around its headquarters in the southern zone of São Paulo. ‘Conectaê’ offers training in technology and employability to adolescents aged 15 to 17 in institutional care. In recent years, the project has delivered consistent results: around 50 youths have been impacted by the program, with an 80% completion rate and a 20% employment rate across two editions. Combined, the company’s education initiatives have impacted over 200 people since 2023.
Recognition comes in the form of rankings. In 2024, the company remained a standout in the Great Place to Work, with leading positions in ethnic-racial (8th place), LGBTQIAPN+ (10th place), and gender equity (22nd place) categories. LWSA has also been part of B3’s IDIVERSA Index since its creation in 2023.
Governance: materiality, committees, and structured succession
In governance, the company updated its materiality matrix to incorporate the concept of double materiality, which considers both the impacts of its activities on the environment and society (impact materiality) and the effect of sustainability issues on its financial performance (financial materiality). Additionally, an ESG Committee was created, integrated with the VP of People, Culture, and ESG.
The Board of Directors now includes 37.5% independent members. At the same time, the planned transition of the executive presidency was completed through a succession process guided by active Board participation and alignment with the company’s strategic goals.
